Hi, is there a way to link the post-based thumbnail (created via navigation options) directly to his post not a slide?

Or do you think it is possible to disable the link to the slide of a "vignette" and add a link in the "params" of the slide info, somthing like this param 1 : href="{{link}}">read more

Hi swisskud,

Yes using the slide info params is a clever solution for this. And then I think you can just edit the navigation with an additional link that covers the entire thumb, taking priority over the original navigation link. Then you could style it like this:

a.the-link {position: absolute; top: 0; left: 0; width: 100%; height: 100%; z-index: 999}

Do you know if there is a way to apply a reverse animation on certain elements with the particles addon for the revolution slider? I would want the text and buttons on top to fade away as the image in the background appears on mouseover. https://revolution.themepunch.com/particle-effect-for-wordpress/

Hi mycustomsoftware, Thanks for your message. This isn’t something that’s currently available out of the box, but our support team https://themepunch.support is always available to review certain cases and help with workarounds whenever possible. :) Cheers from the team @ ThemePunch

I cannot access the support page. It just gives me a blank page when trying to login.

Hi mycustomsoftware,

Is your support certificate valid? If not, here's how you can renew it:

https://www.themepunch.com/faq/extended-support-faqs/

Cheers from the team @ ThemePunch

I extended support. Support login still not working.

Hi mycustomsoftware,

Ok please send us an email to [email protected] and we can help you as soon as possible!

Cheers from the team @ ThemePunch

revolution slider leaves my website slower than normal, besides the library of objects does not work, the plug-ins also slow down the website ....

Hi chevyweb, Thanks for your message. For this particular case, we’d need to have one of our technicians in our support center investigate. If you have a valid support certificate, just contact us over at our support center and a member of our team can investigate this for you asap! And then otherwise here’s some information in case you need to renew your support status, and then we can help you further! Cheers from the team @ ThemePunch

Hi, May i know why my slider is not mobile responsive? Just now i got created but it working but until suddenly not working http://www.sample.everest.my/everest-homepage/

Thanks for your request ! Most of your questions can be answered by browsing through our detailed online documentation and FAQ page http://themepunch.com/support-center and http://revolution.themepunch.com/documentation/ As you have received our plugin via a theme purchase, there are two options: 1. For setup and integration issues, please contact the theme author directly. If you want to update the plugin, you will have to wait for the theme author to include the latest version in their theme. With the latest plugin .zip file you can then do a manual update. 2. If you need direct support from us as well as automatic updates in the backend, you can purchase a plugin license from us. The license key you receive can be entered in the plugin backend and will unlock the automatic update feature for you. When commenting on the envato item page or submitting a ticket to our support system, you can also enter the purchase code to become eligible for support. We hope that this clears things up a bit!

One of my sliders uses the filmsptrip add-on. After last update it is invisible on mobile and Ipad. I restored a backup of the site, so it works again, I will wait for a new update.

Hi Betsie,

Thanks for your message. We will look into this!

Cheers from the team @ ThemePunch

Hello, I am using revolution slider with a youtube video and it is giving me the error "YouTube Api Could not be loaded ! Please Check and Renew SSL Certificate". I have been looking through forums but can't seem to find any solutions to this issue. It happens very sporadically, on different sliders throughout the website with the youtube videos, I am unsure what I did wrong to get this error. I do not get this error every time, it just randomly doesn't work sometimes.

Thanks for your request ! Most of your questions can be answered by browsing through our detailed online documentation and FAQ page http://themepunch.com/support-center and http://revolution.themepunch.com/documentation/ As you have received our plugin via a theme purchase, there are two options: 1. For setup and integration issues, please contact the theme author directly. If you want to update the plugin, you will have to wait for the theme author to include the latest version in their theme. With the latest plugin .zip file you can then do a manual update. 2. If you need direct support from us as well as automatic updates in the backend, you can purchase a plugin license from us. The license key you receive can be entered in the plugin backend and will unlock the automatic update feature for you. When commenting on the envato item page or submitting a ticket to our support system, you can also enter the purchase code to become eligible for support. We hope that this clears things up a bit!

Hi love the slider. However my video is starting out mute in safari - how can it start unmated in all browsers

Hi Vildemioumiou,

Apple made some changes for this recently. Here's the full scoop:

https://webkit.org/blog/7734/auto-play-policy-changes-for-macos/

Cheers from the team @ ThemePunch

ok, this means that there is no way to fix this right?

Hi Vildemioumiou,

Can you possibly share with us a link to your website where this is happening? Then we can give you some more information about this!

Cheers from the team @ ThemePunch

http://oceansun.no

Hi Vildemioumiou,

Yes this is the correct behavior not for Safari 11. So your best bet for a consistent cross browser experience would be to set autoplay to "off", and then when played by the user sound will be available immediately.

Cheers from the team @ ThemePunch

I have premium, and notice that if I have 3 slider revolution in one oage oage gets error and corrupt the system. Please help

I need to use silder top, price table, and woocommerce in one page. Help

Hi Maytar,

Check to make sure everything is updated to the latest version, including any Add-Ons you may be using.

https://www.themepunch.com/revslider-doc/add-installation-activation/

and then if you're still having trouble contact us over at our support center and a member from our team can help you with this asap!

Cheers from the team @ ThemePunch

Hello, On mobiles devices, when i land on my website (http://fidelise-vitrine.azurewebsites.net) , the first slide scroll down indefinetly, As if slider revolution couldn't determinate the slide size for mobile devices. what can i do to change that ? Thanks for answer Xavier

Thanks for your request ! Most of your questions can be answered by browsing through our detailed online documentation and FAQ page http://themepunch.com/support-center and http://revolution.themepunch.com/documentation/ As you have received our plugin via a theme purchase, there are two options: 1. For setup and integration issues, please contact the theme author directly. If you want to update the plugin, you will have to wait for the theme author to include the latest version in their theme. With the latest plugin .zip file you can then do a manual update. 2. If you need direct support from us as well as automatic updates in the backend, you can purchase a plugin license from us. The license key you receive can be entered in the plugin backend and will unlock the automatic update feature for you. When commenting on the envato item page or submitting a ticket to our support system, you can also enter the purchase code to become eligible for support. We hope that this clears things up a bit!

I came across this photo montage which seems to be using Revolution Slider: http://www.niykeeheatonmusic.com/ Is this based on one of your demos or which demo of yours is closest to it?

Hi swnt2011,

This montage was made in Photoshop:

http://www.niykeeheatonmusic.com/files/2016/06/Heaton-Site-COLLAGE-9t.jpg

but it could also be made inside Slider Revolution. We don't have a demo available, but here's how you can qualify for our support center where we'd be happy to help you with some instructions for the setup :)

https://www.themepunch.com/faq/qualify-themepunch-support/

Cheers from the team @ ThemePunch

http://www.mi.com/in/air2/filter/ Please check this website, the second row is a vertical slider, it goes full-screen when screen starts scrolling and the entire scrolling of slider completes first then user continues with the website. How can I make this with Revolution?

Hi vinayfi,

This isn't something that's possible with Slider Revolution out of the box but we will add it to the request list! But it could certainly be achieved with some custyom work. We recommend Envato Studio for customization work.

Cheers from the team @ ThemePunch

Hi there. I´ve a problem with the youtube ID´s. Some don´t work in Rev Slider. When I enter the ID, I get this: "YouTube: No Thumbnail Image Set on Video / Video Not Found / No Valid Video ID" The ID itself is correct, the plugin is at newest version and I´ve no idea, how to fix this. I want to use the video layer and for the most ID´s it´s working, but not at all. :/ Help would be great. Thanks. PS: The videos are hidden on the YT channel, but they´re accessable with the link. Some of them work, some not.

Hi Chosenone, Thanks for your message. What you’re experiencing is unusual, unfortunately. You can actually still use a Youtube ID if there aren't any thumbnails. We aren’t able to reproduce this from our local tests and also aren’t receiving reports from other users for this issue. But we’d love the opportunity to give you some support for this! :) All you have to do is check to make sure you have a valid support certificate, and then contact us over at our support center https://themepunch.support and we can help you with this asap. Cheers from the team @ ThemePunch

Thanks for this fast reply. I use many themes with active Rev Slider licence, but have only one licence for an older project without valid support certificate. How can I use your support with active themes? Should I contact the theme author, I think they will redirect me to you. ;) Thanks :) EDIT: Now I get it, you´re right, the video works well... I only have an error in the backend which seems to not working. In frontend, the video loads fine.

Hi Chosenone, Thanks for your reply. Here’s some information about how you can qualify for our support center https://themepunch.support where we could help you further with this!

https://www.themepunch.com/faq/qualify-themepunch-support/

Cheers from the team @ ThemePunch

Version number 5.4.6.3.1 breaks some things if we want to use an auto installer like composer (for version control). The version is simply too long and illogical. Please just upgrade to 5.4.7 or maybe 5.4.6.4. What's next? 5.4.6.3.2.5.33b-dev-beta-7.4?

Hi service-exed-nl,

Thanks for your feedback. We will share it with the team!

Cheers from the team @ ThemePunch

Quick question please. Is there a way to show a multiple image slideshow with a single text overlay that doesn't change or fade with each slide?

Hi ecentric, Thanks for your message. Yes, this is possible. Just contact us at our support center https://themepunch.support and we'll help you further achieving this. Cheers from the team @ ThemePunch

Congratulations for such a nicely designed plugin! Can I use the extended license of this plugin to bundle it with the theme I’m selling outside themeforest? Cheers!

Hi aloreta, Thanks for your message. Please refer to this article as it explains more about our product licensing https://www.themepunch.com/faq/licensing-information/ Cheers from the team @ ThemePunch

I have the slider revolution plugin on my website. Few minutes ago, I prested "update now" in the plugin area and now my website crashed. There is also no sight of slider revolution on the main menu bar (on the left) on my wp dashboard. What should I do?

Hi ba04173, Thanks for your message. Could you possibly check if the plugin is activated? If you couldn't activate it, try reinstalling the plugin using the FTP method https://www.themepunch.com/faq/update-to-5-0-via-ftp/ and then if you’re still having trouble, just contact us at our support center and then one of our technicians can investigate your website and help to resolve this issue for you. Cheers from the team @ ThemePunch

Hi there, in regards to: https://revolution.themepunch.com/wordpress-header-image-slider/ and http://rifetheme.com/fatmoon-rhodes/ (which also uses slider revolution) What is the effect called when you scroll down and the bottom 2 corners of the landing page images come together? Can this be implemented on any page where slider revolution is compatible? How do I enable this effect when you scroll? Or is this a generic HTML and CSS function? Also, how do you control how drastically the bottom 2 corners change shape? (in the 2 examples above, they "morph" at different rates). Lastly, can you enable this scrolling effect on mobile? Thanks!

Hi ddez,

This effect is created using our "Polyfold" Add-On. It's available to all Direct Customers, and here's how it can be configured:

https://www.themepunch.com/revslider-doc/polyfold-addon/

Cheers from the team @ ThemePunch

Hi is it possible to use the countdown timer without putting the site in maintenance mode? I want to use it to countdown to the launch of a new service but still need the site fully active is this possible? Thanks

Hi David,

Yes the following template could be modified to have a countdown timer without putting the site into maintenance mode:

https://revolution.themepunch.com/coming-soon-wordpress-under-construction-site/

Cheers from the team @ ThemePunch

Hi, I have a slides on the homepage that reflect upcoming events. Once the event is over, I set the matching slide to disappear from the homepage (Slider Revolution>Slider Editor>General Settings>Visible Until). If all of the events are over and no slides were added for future events, I'd like to have my "default" slide - one that is already designed and generally describes the business - to show up automatically and not manually. Can this be done? Thanks.

Hi, thanks for the interest in Slider Revolution. Unfortunately this cannot be done without custom coding. We recommend contacting a freelance company like https://wpkraken.io/?ref=themepunch to do this job. Cheers from your Team @ ThemePunch

Hi i have a problem with revolution slider. When i see my slides from phone looks well but when i see from laptop or desk looks very big. so i don know how i can fix this. i mean form phone looks with good size and you can see complete the image but from computers looks very big and just can see some par of the image (like you put zoom to the image) thanks for your help

1. i dont want that looks like this https://prnt.sc/hmucf0 2. i want that from computer,laptop etc.. looks like from phone https://prnt.sc/hmuctp thanks for you help!!!

Thanks for your request ! Most of your questions can be answered by browsing through our detailed online documentation and FAQ page http://themepunch.com/support-center and http://revolution.themepunch.com/documentation/ As you have received our plugin via a theme purchase, there are two options: 1. For setup and integration issues, please contact the theme author directly. If you want to update the plugin, you will have to wait for the theme author to include the latest version in their theme. With the latest plugin .zip file you can then do a manual update. 2. If you need direct support from us as well as automatic updates in the backend, you can purchase a plugin license from us. The license key you receive can be entered in the plugin backend and will unlock the automatic update feature for you. When commenting on the envato item page or submitting a ticket to our support system, you can also enter the purchase code to become eligible for support. We hope that this clears things up a bit!